I am a problem solver that creates value for people and organizations. I am a storyteller that fell in love in tech. I want to create impact for people, organizations and the planet. I am an explorer and pragmatic. I am hardworking, loyal and believe in kindness. Life is work, life is work. It is about creating strong relationships that make things happen. I am engaged, curious and a learner for life, string for tangible results.
Areas of expertise:
Human centered and collaborative AI: With recent studies 2024 in how AI effects global politics and political economy, background in testing digital tools, interdisplinary facilitation, digital literacy I bring a holistic, ethic and human-centered approach working with AI technology.
Multidisciplinary Expertise: With a background in service design, UX research, AI, and digital transformation, I bring a holistic and human centered approach to problem-solving.
Facilitation, Project Management, Transformation and Collaboration: Adept at working in diverse, cross-functional teams, and engaging stakeholders to solve complex challenges.
Innovative Thinking: Passion for inclusivity, co-creation, collaboration, circular design, design thinking, systems thinking and exploring new business models.
Skilled Service Designer: Exceptional ability to gather customer insights, craft personas, and map customer journeys, ensuring user-centric solutions and engaged storytelling.
Professional Experience Highlights
Service Design & UX-Research Consultant at Zington (SEB): Led customer research contributing to private and corporate banking strategy and customer experiences.
Service Designer at Handelsbanken: Led design-driven and agile digital change and transformation, conducted customer research, stakeholder interviews, design thinking education and led user testing and workshop design and facilitation of workshops, team-hackathon as well as low fidelity ux-prototypes.
Innovation Consultant at Sapigo: Drove design thinking and storytelling workshop and education, fostering a culture of innovation.
Communication Manager at TechSoup: Managed regional communication, product promotion, strategy work and strengthening community collaboration.
Relevant Projects
SEB Customer Research: Conducted comprehensive studies to enhance banking services for private and corporate clients.
Handelsbanken Design Sprints: Led sprints to innovate and improve customer experience strategies.
History Hack: Designed and facilitated processes for marketing and project management.
RepMate (Seedhack IoT Winner): Developed award-winning IoT concepts.
Tech Open Air Berlin: Organized workshops focusing on team dynamics and customer-centricity
Certifications
AI for Designers, Interaction Design Foundation (IxDF), 2023
Generative AI for Everyone, DeepLearning.AI, 2023
Generative AI for Everyone, DeepLearning.AI, 2023
Digital Learning workshop Service Design, Copenhagen Institute of Interaction Design (Service Blueprint etc.)
Human Centered Service Design, IDEO U
Design Sprint Masterclass, Jake Knapp – AJ&Smart
User Research – Methods and Best Practices, The Interaction Design Foundation
Certified SAFe® 4 Agilist, Scaled Agile, Inc.