Ellen is a professional in service design and UX research. She is known for her ability to merge creativity and strategy, drive positive change and innovation, facilitate collaboration, and solve complex problems. Ellen is dedicated to understanding and enhancing user experiences, creating value for both customers and businesses, and is thus a valuable addition to any team. Her passion for staying at the forefront of industry trends, curiosity about new technology such as artificial intelligence, and commitment to making a difference in the world make her love working within service design and UX research.
SEB – Service Design Consultant via Zington Corporate Bank and Finance December 2022 – April 2023
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- Conducted customer and UX research.
SEB – Service Design Consultant via Zington Private Bank and Finance August 2022 – October 2022
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- Conducted customer and UX research as a consultant via Zington.
Handelsbanken Företag – Service Design Bank and Finance November 2017 – April 2022
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- Utilized skills in service design, UX design, Google Design Sprint, Design Thinking Hackathon, customer and stakeholder interviews.
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- Developed a new video format for intercommunication.
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- Conducted UX research for pension services and qualitative research for the private market.
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- Facilitated vision and trend workshops for strategic planning.
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- Implemented design methodology in change management, technical communication, and collaboration.
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- Conducted employee interviews and led Design Thinking courses.
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- Managed design sprints and agile work within Safe framework.
Sapigo – Innovation Consultant Innovation May 2017
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- Engaged in Design Thinking workshops for Telia DIVX and Business Wellness.
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- Facilitated Learning Tree and Storytelling workshops.
History Hack – Freelance Tech – Startup – Culture March 2016 – October 2016
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- Founded, facilitated, marketed, and managed projects.
Delite Labs Startup School Valencia 2015 November 2015
Pitch Seedcamp Repmate Start-up January 2015 – May 2015
Tech Open Air Berlin Satellite Event “Customer Centricity” May 2015 – July 2015
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- Facilitated design workshops for startups.
Tech Open Air Berlin Satellite Event “The Hyper Island Way” May 2015 – July 2015
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- Facilitated design workshops for startups.
Pernod Ricard – Internship Kahlua – Agile & Design-Driven Concept Development August 2014 – October 2014
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- Worked on concept development in the food and beverage industry.
Podio – Student Work Development of Digital Platform 2014
Polar Music Prize – Student Work Student Project for Hyper Island 2014
Democratic Music Service – Student Work Student Project for Ustwo Malmö 2014
Stiftelsen för Internetinfrastruktur / Digidel13 Årets Modernaste Pensionär – Communicator, Content Manager, PR, Project Manager 2013
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- Managed communication, content, PR, and projects.
Stiftelsen för Internetinfrastruktur / Digidel13 Metodbank 2013
Stiftelsen för Internetinfrastruktur / Digidel13 Metodbank – Web Development, IT, Web Manager 2013
Stiftelsen för Internetinfrastruktur / Digidel13 Smygpremiär i Almedalen ”De Bortkopplade” 2013
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- Focused on internet, digital democracy, and digitalization.
AV-Media Trelleborg User Research for Enhanced Digital Education 2008-2011
- Contributed to improving digital competence in education.